Bring status page context into Zendesk triage
Give support a current public incident view before they reply.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Status Page
Tool to get a single status page by id. use when you need detailed information about a specific status page.
Why this helps
Agents may miss an active status update while handling individual customer tickets.
- Aligns replies with public incident information
- Reduces duplicate investigations
- Improves customer communication
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Better Stack in Notis once.
- 2Create an automation to retrieve the status page relevant to each new ticket.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose where the report should be sent.
- 5Test with a ticket about a known service issue.
Questions about this workflow
Does this publish anything to the status page?
No, this workflow only retrieves status page details.
Can the report mention uncertainty?
Yes, ask Notis to clearly state when the ticket cannot be matched to a status page.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Better stack. A trigger fires from one place; an action lands in another.
Zendesk triggers
Better stack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Escalation Policy
Tool to create a new escalation policy. use when defining how incidents should escalate across team members.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Heartbeat Group
Tool to create a new heartbeat group. use when you need to organize related heartbeat checks under a single, logical group. example prompt: "create a new heartbeat group named 'backend services'."
New User Created
Triggered when a new user is created in Zendesk.
Create Outgoing Webhook Integration
Tool to create a new outgoing webhook integration. use when you need to register an endpoint to receive event notifications from better stack.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Source Group
Tool to create a new source group. use when you have finalized the group name (and optional sort index) and need to organize related log sources under that group.
Delete Escalation Policy
Tool to delete an escalation policy by id. use when you need to permanently remove an existing escalation policy after confirming its id.
Delete Source Group
Tool to delete a source group by id. use when you need to permanently remove an existing source group after confirming it is no longer needed.
Get Heartbeat
Tool to get a single heartbeat by id. use when you need to fetch details of a specific heartbeat.
Get Heartbeat Availability
Tool to retrieve availability summary for a specific heartbeat. use when you need availability metrics for a heartbeat within an optional date range.
Connect any two apps with Notis in the middle.
Zendesk and Better stack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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