Find the right on-call owner from Zendesk
Route urgent customer impact to the schedule that can respond now.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List On-Call Schedules
Tool to list all on-call schedules. use when you need to retrieve all configured on-call calendars.
Why this helps
Escalations stall when support does not know who currently owns the affected service.
- Reduces escalation delays
- Clarifies current ownership
- Improves urgent customer response
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Better Stack in Notis once.
- 2Create an automation asking Notis to list on-call schedules and identify the relevant coverage.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose where run reports should go.
- 5Test with an urgent ticket that names a service.
Questions about this workflow
Does this page the on-call person?
No, it retrieves schedules so your team can decide how to escalate.
Can the report include the ticket urgency?
Yes, instruct Notis to include the ticket priority and customer impact.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Better stack. A trigger fires from one place; an action lands in another.
Zendesk triggers
Better stack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Escalation Policy
Tool to create a new escalation policy. use when defining how incidents should escalate across team members.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Heartbeat Group
Tool to create a new heartbeat group. use when you need to organize related heartbeat checks under a single, logical group. example prompt: "create a new heartbeat group named 'backend services'."
New User Created
Triggered when a new user is created in Zendesk.
Create Outgoing Webhook Integration
Tool to create a new outgoing webhook integration. use when you need to register an endpoint to receive event notifications from better stack.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Source Group
Tool to create a new source group. use when you have finalized the group name (and optional sort index) and need to organize related log sources under that group.
Delete Escalation Policy
Tool to delete an escalation policy by id. use when you need to permanently remove an existing escalation policy after confirming its id.
Delete Source Group
Tool to delete a source group by id. use when you need to permanently remove an existing source group after confirming it is no longer needed.
Get Heartbeat
Tool to get a single heartbeat by id. use when you need to fetch details of a specific heartbeat.
Get Heartbeat Availability
Tool to retrieve availability summary for a specific heartbeat. use when you need availability metrics for a heartbeat within an optional date range.
Connect any two apps with Notis in the middle.
Zendesk and Better stack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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