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Move approved uptime setup forward from Zendesk

Give platform work the access context it needs when onboarding creates the request.

Trigger

New User Created

Triggered when a new user is created in Zendesk.

Action

Get Uptime API Token

Tool to retrieve the configured uptime api token. use when you need the uptime api token for subsequent authenticated api calls.

Why this helps

Uptime setup can linger when access requests are separated from the system where they were captured.

  • Reduces setup follow-up
  • Creates a clear access handoff
  • Keeps approved requests traceable

Setup

Build it in a few focused steps.

  • 1Connect Zendesk and Better Stack in Notis once.
  • 2Create an automation to retrieve the uptime token only for approved requests.
  • 3Select New User Created as the trigger.
  • 4Choose a controlled report channel.
  • 5Test with a non-production approved request.

Questions about this workflow

Can this be used for unapproved requests?

Your instruction should require explicit approval before retrieval.

Can the token be sent to the requester?

Only if your chosen report channel and internal policy allow it.

When this happens · Trigger

Do this · Action

Supported Triggers and Actions

Notis builds workflows that link Zendesk to Better stack. A trigger fires from one place; an action lands in another.

Zendesk triggers

Better stack actions

Recurring trigger

Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.

TriggerScheduled

Create Escalation Policy

Tool to create a new escalation policy. use when defining how incidents should escalate across team members.

ActionInstant

Webhook trigger

Notis starts this workflow when an external tool or custom backend sends an HTTP request.

TriggerInstant

Create Heartbeat Group

Tool to create a new heartbeat group. use when you need to organize related heartbeat checks under a single, logical group. example prompt: "create a new heartbeat group named 'backend services'."

ActionInstant

New User Created

Triggered when a new user is created in Zendesk.

TriggerInstant

Create Outgoing Webhook Integration

Tool to create a new outgoing webhook integration. use when you need to register an endpoint to receive event notifications from better stack.

ActionInstant

New Zendesk Ticket

Triggers when a new ticket is created in a specified Zendesk view.

TriggerPolling

Create Source Group

Tool to create a new source group. use when you have finalized the group name (and optional sort index) and need to organize related log sources under that group.

ActionInstant

Delete Escalation Policy

Tool to delete an escalation policy by id. use when you need to permanently remove an existing escalation policy after confirming its id.

ActionInstant

Delete Source Group

Tool to delete a source group by id. use when you need to permanently remove an existing source group after confirming it is no longer needed.

ActionInstant

Get Heartbeat

Tool to get a single heartbeat by id. use when you need to fetch details of a specific heartbeat.

ActionInstant

Get Heartbeat Availability

Tool to retrieve availability summary for a specific heartbeat. use when you need availability metrics for a heartbeat within an optional date range.

ActionInstant

Connect any two apps with Notis in the middle.

Zendesk and Better stack, or any other combination from 1,000+ integrations.

When this happens · Trigger

Do this · Action

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