Compare customer feedback across products
Help agents explain how real buyers experience the products under consideration.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Product Reviews
Tool to retrieve product reviews. use when you need customer feedback with filters or sorting. use after obtaining product skus.
Why this helps
Product comparison tickets require time consuming review reading across multiple listings.
- Speed comparison answers
- Highlight meaningful review differences
- Support balanced recommendations
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bestbuy in Notis once.
- 2Create an automation for comparison review summaries.
- 3Tell Notis to identify the compared products in each new ticket, retrieve available Best Buy reviews, and summarize differences in recurring customer feedback themes.
- 4Pick the New Zendesk Ticket trigger and a report channel.
- 5Test with a ticket that compares two or more products.
Questions about this workflow
What if only one product is identifiable?
Notis reports that a comparison needs another identifiable product.
Will it decide which product to buy?
It explains review differences so the agent can make or communicate the decision.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bestbuy. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bestbuy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Categories
Tool to retrieve best buy product categories. use when you need to list or filter categories in the catalog.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Category Details
Tool to retrieve detailed information about a best buy category by its id. use when you need enriched metadata about a specific category.
New User Created
Triggered when a new user is created in Zendesk.
Get Product Details by SKU
Tool to retrieve detailed information about a specific product by sku. use after obtaining a valid sku to fetch its attributes.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Products
Tool to retrieve products from best buy. use when you need to fetch product listings with optional filters and sorting. example: 'get products for category abcat0101000 sorted by saleprice.dsc.'
Get Review Details
Tool to retrieve detailed information for a specific review by id. use after confirming the review id.
Get Product Reviews
Tool to retrieve product reviews. use when you need customer feedback with filters or sorting. use after obtaining product skus.
Get Store Details
Tool to retrieve detailed information about a specific best buy store. use when you have a valid store id.
Get Best Buy Stores
Tool to retrieve a list of best buy stores. use when you need store listings with optional filters or geo-search after confirming your api key.
Connect any two apps with Notis in the middle.
Zendesk and Bestbuy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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