Turn new Zendesk tickets into live market context
Give every urgent ticket the market context it needs without opening another tab.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Newsfeed Stream
Tool to stream real-time news events via websocket. use when you need immediate updates to news as they are created, updated, or removed.
Why this helps
Important customer tickets can arrive while a related market story is breaking, leaving you to manually search news before deciding what to do.
- Spot breaking news that changes ticket urgency
- Reduce manual context switching during support triage
- Keep a concise report with each automation run
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Benzinga once in the Notis portal.
- 2Create a new automation and name it for ticket market context.
- 3Tell Notis: When a new Zendesk ticket arrives, inspect the Benzinga news stream for relevant breaking headlines and summarize the implications for this ticket.
- 4Pick the New Zendesk Ticket trigger and choose where run reports should go.
- 5Test with one real ticket and review the report.
Questions about this workflow
What starts this workflow?
A new ticket created in a specified Zendesk view starts it.
Does it change the ticket automatically?
No. It returns a report so you can decide the next support action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Benzinga. A trigger fires from one place; an action lands in another.
Zendesk triggers
Benzinga actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Calendar Earnings Stream
Tool to subscribe to real-time earnings calendar events via websocket. use when you need immediate updates as reports are announced.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Conference Calls
Tool to retrieve upcoming and historical conference call details such as times, tickers, and webcast urls. use when filtering conference calls by date range or ticker symbols.
New User Created
Triggered when a new user is created in Zendesk.
Get Consensus Ratings
Tool to get consensus analyst ratings and price targets for a specified ticker over a date range. use when you need to gauge analyst sentiment and target price consensus for investment decisions.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Earnings Calendar V2.1
Tool to retrieve earnings calendar data (v2.1). use when you need dates, estimates, and actuals for upcoming earnings events.
Get Economics
Tool to retrieve economic calendar events including actual, consensus, and prior values and importance. use when filtering by date, country, importance, or updated timestamp.
Get Newsfeed Stream
Tool to stream real-time news events via websocket. use when you need immediate updates to news as they are created, updated, or removed.
Get Analyst Ratings
Tool to fetch analyst ratings calendar data including rating actions, price targets, and analyst details. use when querying upcoming or historical analyst ratings.
Get Removed
Tool to retrieve removed or cancelled calendar events. use when you need to identify calendar items removed for specific event types or filtered by removal timestamp.
Connect any two apps with Notis in the middle.
Zendesk and Benzinga, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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