Check whether a ticket depends on a cancelled event
Before you promise timing, verify that the underlying calendar event still exists.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Removed
Tool to retrieve removed or cancelled calendar events. use when you need to identify calendar items removed for specific event types or filtered by removal timestamp.
Why this helps
A ticket can reference a report, call, or release that was cancelled after earlier plans were made.
- Catch cancelled event dependencies
- Support more accurate ticket replies
- Reduce manual calendar verification
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Benzinga once in the Notis portal.
- 2Create an automation for ticket calendar removal checks.
- 3Tell Notis: When a new Zendesk ticket arrives, retrieve relevant Benzinga removed or cancelled calendar events using any supplied event type and time window, and summarize possible impact.
- 4Pick the New Zendesk Ticket trigger and choose the report destination.
- 5Test with one ticket tied to a calendar event.
Questions about this workflow
What if the ticket has no event context?
The report should state that no event type or time window was supplied.
What does the removal action provide?
It retrieves removed or cancelled calendar events filtered by event type or removal timestamp.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Benzinga. A trigger fires from one place; an action lands in another.
Zendesk triggers
Benzinga actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Get Removed
Tool to retrieve removed or cancelled calendar events. use when you need to identify calendar items removed for specific event types or filtered by removal timestamp.
Connect any two apps with Notis in the middle.
Zendesk and Benzinga, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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