Turn announcement reactions into support insight
Combine what customers ask with how they react to product updates.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Post Reactions
Tool to retrieve all reactions associated with a specific post. use when you need to list reactions and optionally filter by date, reaction type, or pagination.
Why this helps
Support volume and announcement engagement are reviewed separately, hiding useful product signals.
- Unify support and announcement signals
- Spot high interest topics
- Improve product follow-up decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Beamer in Notis once.
- 2Create an automation that retrieves reactions for Beamer posts related to the week's Zendesk themes.
- 3Pick a recurring Notis schedule.
- 4Choose the report destination.
- 5Test with one week's support and announcement data.
Questions about this workflow
Can reactions be grouped by type?
Yes. Ask Notis to summarize the reaction types returned for each selected post.
Will it compare exact customer identities?
Only if the connected data provides that context; otherwise it compares topic level signals.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Beamer. A trigger fires from one place; an action lands in another.
Zendesk triggers
Beamer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Count Posts
Tool to count existing posts. use when you need the number of posts matching specific filters.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Category
Tool to retrieve a specific category by its id. use when you need to load metadata for a category before filtering or grouping posts by that category.
New User Created
Triggered when a new user is created in Zendesk.
Get Feed
Tool to retrieve the url for your standalone feed. use after embedding to fetch the feed link for embedding or sharing.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Feeds
Tool to retrieve the url for your feed. use when you need to embed or access your standalone feed.
Get Feed URL
Tool to retrieve the url for your personalized feed. use after setting segmentation or language options to embed or redirect users.
Get Notification
Tool to retrieve details of a specific notification by its unique notification id. use after obtaining the notification id to fetch its full details.
Get Notifications
Tool to fetch unread notifications. use after providing user context to retrieve and mark notifications as read.
Get Post Comments
Tool to retrieve comments for a specific post. use after identifying the post id to list its comments.
Connect any two apps with Notis in the middle.
Zendesk and Beamer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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