Check unread product updates during support triage
Bring the latest unread product notices into the support moment.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Notifications
Tool to fetch unread notifications. use after providing user context to retrieve and mark notifications as read.
Why this helps
Support teams miss important product notices while triaging incoming tickets.
- Reduce missed product changes
- Speed up ticket triage
- Keep responses aligned with current notices
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Beamer in Notis once.
- 2Create an automation that retrieves unread Beamer notifications relevant to each new ticket.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Choose the run report channel.
- 5Test with a ticket related to a recent product update.
Questions about this workflow
Does retrieving notifications mark them as read?
Beamer's notification action is designed to fetch unread notifications and mark them as read according to its behavior.
Can the workflow ignore unrelated notifications?
Tell Notis to summarize only notifications relevant to the ticket topic.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Beamer. A trigger fires from one place; an action lands in another.
Zendesk triggers
Beamer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Tool to retrieve details of a specific notification by its unique notification id. use after obtaining the notification id to fetch its full details.
Get Notifications
Tool to fetch unread notifications. use after providing user context to retrieve and mark notifications as read.
Get Post Comments
Tool to retrieve comments for a specific post. use after identifying the post id to list its comments.
Connect any two apps with Notis in the middle.
Zendesk and Beamer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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