Find Beamer context for every new Zendesk ticket
Give support the latest product announcement context before they reply.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Posts
Tool to retrieve a list of posts. use when you need ids and titles of posts for further operations.
Why this helps
Support agents lose time searching changelogs while a customer is waiting.
- Reduce product context switching
- Surface likely announcement links quickly
- Help support send more accurate replies
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Beamer in Notis once.
- 2Create an automation and describe that each new ticket should be compared with relevant Beamer posts.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Choose where run reports should go.
- 5Test with one real ticket and review the returned posts.
Questions about this workflow
Can this draft a reply automatically?
This workflow retrieves Beamer posts for review; your team can use the context when writing the reply.
What if the ticket has no matching announcement?
Notis can report that no relevant Beamer post was found so the ticket is handled manually.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Beamer. A trigger fires from one place; an action lands in another.
Zendesk triggers
Beamer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Count Posts
Tool to count existing posts. use when you need the number of posts matching specific filters.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Category
Tool to retrieve a specific category by its id. use when you need to load metadata for a category before filtering or grouping posts by that category.
New User Created
Triggered when a new user is created in Zendesk.
Get Feed
Tool to retrieve the url for your standalone feed. use after embedding to fetch the feed link for embedding or sharing.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Feeds
Tool to retrieve the url for your feed. use when you need to embed or access your standalone feed.
Get Feed URL
Tool to retrieve the url for your personalized feed. use after setting segmentation or language options to embed or redirect users.
Get Notification
Tool to retrieve details of a specific notification by its unique notification id. use after obtaining the notification id to fetch its full details.
Get Notifications
Tool to fetch unread notifications. use after providing user context to retrieve and mark notifications as read.
Get Post Comments
Tool to retrieve comments for a specific post. use after identifying the post id to list its comments.
Connect any two apps with Notis in the middle.
Zendesk and Beamer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Beamer.