Add customer interest signals to feature requests
See whether a support request reflects a wider audience signal before routing it.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Post Reactions
Tool to retrieve all reactions associated with a specific post. use when you need to list reactions and optionally filter by date, reaction type, or pagination.
Why this helps
Feature requests are prioritized without knowing whether other customers already reacted to the same announcement.
- Add evidence to feature triage
- Identify requests with broader interest
- Give product teams a clearer handoff
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Beamer in Notis once.
- 2Create an automation that finds a related Beamer post and summarizes its reactions for feature request tickets.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Choose where reports should be delivered.
- 5Test with one feature request ticket.
Questions about this workflow
What does the reaction data include?
Beamer returns reactions associated with the selected post, with optional reaction type and pagination filters.
Will this decide the roadmap automatically?
No. It provides an engagement signal for your team to consider alongside other evidence.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Beamer. A trigger fires from one place; an action lands in another.
Zendesk triggers
Beamer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Count Posts
Tool to count existing posts. use when you need the number of posts matching specific filters.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Category
Tool to retrieve a specific category by its id. use when you need to load metadata for a category before filtering or grouping posts by that category.
New User Created
Triggered when a new user is created in Zendesk.
Get Feed
Tool to retrieve the url for your standalone feed. use after embedding to fetch the feed link for embedding or sharing.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Feeds
Tool to retrieve the url for your feed. use when you need to embed or access your standalone feed.
Get Feed URL
Tool to retrieve the url for your personalized feed. use after setting segmentation or language options to embed or redirect users.
Get Notification
Tool to retrieve details of a specific notification by its unique notification id. use after obtaining the notification id to fetch its full details.
Get Notifications
Tool to fetch unread notifications. use after providing user context to retrieve and mark notifications as read.
Get Post Comments
Tool to retrieve comments for a specific post. use after identifying the post id to list its comments.
Connect any two apps with Notis in the middle.
Zendesk and Beamer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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