Review Beamer comments before your support reply
See what customers already asked about a feature before replying in Zendesk.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Post Comments
Tool to retrieve comments for a specific post. use after identifying the post id to list its comments.
Why this helps
Agents repeat investigations because prior product feedback is scattered across tools.
- Reuse answers already shared in comments
- Spot recurring questions
- Shorten investigation time
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Beamer in Notis once.
- 2Create an automation that identifies a relevant Beamer post and retrieves its comments for each new ticket.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Choose the run report channel.
- 5Test with a ticket about a known feature.
Questions about this workflow
Does Notis know which Beamer post is relevant?
Notis can use the ticket text to identify a likely post, then retrieve its comments for review.
Can comments be filtered by date?
The action retrieves comments for a specific post; ask Notis to focus its analysis on the most recent returned comments.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Beamer. A trigger fires from one place; an action lands in another.
Zendesk triggers
Beamer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Count Posts
Tool to count existing posts. use when you need the number of posts matching specific filters.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Category
Tool to retrieve a specific category by its id. use when you need to load metadata for a category before filtering or grouping posts by that category.
New User Created
Triggered when a new user is created in Zendesk.
Get Feed
Tool to retrieve the url for your standalone feed. use after embedding to fetch the feed link for embedding or sharing.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Feeds
Tool to retrieve the url for your feed. use when you need to embed or access your standalone feed.
Get Feed URL
Tool to retrieve the url for your personalized feed. use after setting segmentation or language options to embed or redirect users.
Get Notification
Tool to retrieve details of a specific notification by its unique notification id. use after obtaining the notification id to fetch its full details.
Get Notifications
Tool to fetch unread notifications. use after providing user context to retrieve and mark notifications as read.
Get Post Comments
Tool to retrieve comments for a specific post. use after identifying the post id to list its comments.
Connect any two apps with Notis in the middle.
Zendesk and Beamer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Beamer.