Inspect product notification details behind escalations
Give product and support leads the full notice behind an escalating customer theme.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Notification
Tool to retrieve details of a specific notification by its unique notification id. use after obtaining the notification id to fetch its full details.
Why this helps
Escalation reviews lack the original product notice and its exact communication details.
- Improve escalation handoffs
- Preserve exact communication context
- Help teams decide follow-up actions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Beamer in Notis once.
- 2Create an automation that identifies escalated Zendesk themes and retrieves the matching Beamer notification details.
- 3Pick a recurring Notis schedule.
- 4Choose the report destination.
- 5Test with one known escalation and confirm the notification id.
Questions about this workflow
Where does the notification id come from?
Notis needs a notification id from the available workflow context or a user supplied reference before retrieving details.
Can this change the notification?
No. The action retrieves details for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Beamer. A trigger fires from one place; an action lands in another.
Zendesk triggers
Beamer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Tool to retrieve details of a specific notification by its unique notification id. use after obtaining the notification id to fetch its full details.
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Connect any two apps with Notis in the middle.
Zendesk and Beamer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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