Fetch Beaconchain validator context for each new ticket
Give support the validator facts they need before they reply.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Validator
Tool to retrieve information for a specific validator from beaconcha.in api.
Why this helps
Agents ask customers for details they already provided because validator data is scattered across tools.
- Reduce repeated customer questions
- Prepare replies with current validator facts
- Keep support work inside the ticket workflow
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Beaconchain in Notis once.
- 2Create a new automation in Automations and name it.
- 3Tell Notis to retrieve validator details from any identifier in the new ticket, summarize relevant facts, and state when the identifier is absent or ambiguous.
- 4Choose New Zendesk Ticket as the trigger and select where run reports should go.
- 5Test with one real ticket that contains a validator identifier.
Questions about this workflow
What if the ticket has no validator identifier?
Notis reports that the lookup cannot run until a specific validator identifier is supplied.
What information is returned?
Beaconchain returns information for the specified validator through its Get Validator action.
Will it send a customer reply automatically?
No. This package creates an internal report for support follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Beaconchain. A trigger fires from one place; an action lands in another.
Zendesk triggers
Beaconchain actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Node Health
Tool to get the health status of the node. use when you need to check if the node is ready, syncing, or in an error state.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Validator
Tool to retrieve information for a specific validator from beaconcha.in api.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Beaconchain, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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