Update Basin Webhooks from Support Requests
Apply a verified webhook change while the Zendesk request is still active and visible.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update Webhook
Tool to update settings of an existing webhook for a form. use after obtaining the webhook's id.
Why this helps
Webhook fixes get delayed when support must hand them off to a separate operations queue.
- Reduce handoff delays
- Keep endpoint changes traceable to tickets
- Apply consistent webhook updates
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Basin in Notis once.
- 2Create an automation that updates the specified Basin webhook using confirmed ticket details.
- 3Pick the Zendesk New Ticket trigger.
- 4Choose a report channel.
- 5Test with one ticket containing the webhook id and new settings.
Questions about this workflow
What is required before updating?
The webhook id and the requested new settings must be confirmed.
Will Notis invent missing endpoint values?
No. Supply the required values in the ticket or instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Basin. A trigger fires from one place; an action lands in another.
Zendesk triggers
Basin actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Form
Tool to create a new form in basin. use when you need to automate form setup with name, timezone, and project association; optionally configure redirect, notifications, or spam protection.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Form Webhook
Tool to create a new webhook for a specific form. use when you need to programmatically add a webhook once you have the form id and callback url confirmed.
New User Created
Triggered when a new user is created in Zendesk.
Create Notification
Tool to create a new notification webhook. use when you need to forward form submissions to an external service.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Project
Tool to create a new basin project. use when you need a new organizational container for forms. example: "create a project named marketing leads."
Delete Form
Tool to delete a form. use when permanently removing a form after it's no longer needed. ensure the form id is correct; this operation is irreversible.
Delete Integration
Tool to delete a form webhook integration. use when removing an obsolete integration by id.
Delete Project
Tool to delete a project. use when you need to remove a project after confirming its id. returns the deleted project's details.
Delete Webhook
Tool to delete a specific webhook. use when you need to remove a webhook from a form after confirming its id.
Connect any two apps with Notis in the middle.
Zendesk and Basin, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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