Create a Basin Intake Form from New Tickets
Turn unstructured support requests into a ready Basin form for the next step in the process.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Form
Tool to create a new form in basin. use when you need to automate form setup with name, timezone, and project association; optionally configure redirect, notifications, or spam protection.
Why this helps
Important follow-up details are easy to miss when ticket conversations stay unstructured.
- Capture consistent follow-up information
- Reduce repeated setup for complex tickets
- Create a clear handoff from support to operations
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Basin in Notis once.
- 2Create an automation that creates a Basin form for tickets needing structured follow-up.
- 3Pick the Zendesk New Ticket trigger.
- 4Choose a report channel for run updates.
- 5Test with one real ticket.
Questions about this workflow
Does this create a form for every ticket?
It follows the instruction you give Notis for the matching new ticket event.
What form details can I request?
Describe the form name, timezone, project association, and any optional settings in plain language.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Basin. A trigger fires from one place; an action lands in another.
Zendesk triggers
Basin actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Form
Tool to create a new form in basin. use when you need to automate form setup with name, timezone, and project association; optionally configure redirect, notifications, or spam protection.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Form Webhook
Tool to create a new webhook for a specific form. use when you need to programmatically add a webhook once you have the form id and callback url confirmed.
New User Created
Triggered when a new user is created in Zendesk.
Create Notification
Tool to create a new notification webhook. use when you need to forward form submissions to an external service.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Project
Tool to create a new basin project. use when you need a new organizational container for forms. example: "create a project named marketing leads."
Delete Form
Tool to delete a form. use when permanently removing a form after it's no longer needed. ensure the form id is correct; this operation is irreversible.
Delete Integration
Tool to delete a form webhook integration. use when removing an obsolete integration by id.
Delete Project
Tool to delete a project. use when you need to remove a project after confirming its id. returns the deleted project's details.
Delete Webhook
Tool to delete a specific webhook. use when you need to remove a webhook from a form after confirming its id.
Connect any two apps with Notis in the middle.
Zendesk and Basin, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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