Bring Baselinker Extra Field Context into Support
Make custom order details easier to find when customers need help.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Why this helps
Important custom order details are hidden in inconsistent fields.
- Expose useful custom data
- Improve investigation quality
- Reduce repeated questions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Baselinker once.
- 2Create an automation.
- 3Tell Notis to retrieve Baselinker order extra fields and explain which available fields may answer each new ticket.
- 4Choose New Zendesk Ticket as the trigger.
- 5Set a report destination and test with one ticket.
Questions about this workflow
Will Notis invent missing extra fields?
No. It reports only fields returned by Baselinker and identifies information that is unavailable.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Baselinker. A trigger fires from one place; an action lands in another.
Zendesk triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Inventory Documents
Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
New User Created
Triggered when a new user is created in Zendesk.
Get Inventory Document Series
Tool to retrieve available inventory document series. use when you need to assign a numbering series to a new inventory document.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
Zendesk and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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