Create escalation steps from webhooks
Turn external escalation signals into a clear next action inside Basecamp.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Step in Card
Tool to create a step within a card in a Basecamp card table. Use when you need to add a subtask or checklist item to an existing card with optional due date and assignees.
Why this helps
Escalations stall when alerts arrive without a clear owner or next step.
- Make escalations actionable
- Reduce response ambiguity
- Keep external alerts in Basecamp
Setup
Build it in a few focused steps.
- 1Connect Basecamp in Notis once.
- 2Create an automation named Webhook escalation step.
- 3Tell Notis to create a Basecamp card step from each escalation payload with the required response action.
- 4Pick the webhook trigger and choose a report channel.
- 5Send one real test payload and verify the step.
Questions about this workflow
What starts the automation?
An HTTP request sent to the Notis webhook endpoint.
Can the step include an assignee?
Yes. Ask Notis to assign it when the payload or your instructions identify someone.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Basecamp. A trigger fires from one place; an action lands in another.
Zendesk triggers
Basecamp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete To-Do
Tool to mark a to-do as completed in Basecamp. Use when you need to complete a to-do item.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Card in Column
Tool to create a new card in a column of a Basecamp card table. Use when you need to add a card to a card table column with optional content and due date.
New User Created
Triggered when a new user is created in Zendesk.
Create Step in Card
Tool to create a step within a card in a Basecamp card table. Use when you need to add a subtask or checklist item to an existing card with optional due date and assignees.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Chatbot
Tool to create a new chatbot in a Basecamp Campfire chat. Use when you need to add an automated bot to a chat room for posting messages and responding to commands.
Create Chatbot Line
Tool to post a message as a chatbot to a Basecamp Campfire. Use when you need to post messages via a chatbot integration without OAuth authentication.
Create Document in Vault
Tool to create a new document in a Basecamp vault. Use when you need to publish a document in a specific project vault with title, HTML content, and optional publication status.
Create Project from Template
Tool to create a new project from a Basecamp template asynchronously. Use when you need to instantiate a project based on an existing template. Poll the returned URL to monitor construction progress until status becomes 'completed'.
Create To-Do (Deprecated)
DEPRECATED: Use BASECAMP_POST_BUCKETS_TODOLISTS_TODOS instead. Tool to create a new to-do in a Basecamp to-do list. Use when you need to add a task with optional description, assignees, and due date.
Connect any two apps with Notis in the middle.
Zendesk and Basecamp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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