Alert Basecamp Campfire about urgent tickets
Put time-sensitive customer issues in front of the team without asking someone to watch Zendesk all day.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Chatbot Line
Tool to post a message as a chatbot to a Basecamp Campfire. Use when you need to post messages via a chatbot integration without OAuth authentication.
Why this helps
Urgent tickets get missed when the team has to keep switching back to the support queue.
- Surface urgent issues quickly
- Reduce queue monitoring
- Give the team shared context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Basecamp in Notis once.
- 2Create an automation named Urgent ticket Campfire alert.
- 3Tell Notis to post a concise alert with the ticket summary and urgency in the chosen Basecamp Campfire.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test with one urgent ticket and confirm the message.
Questions about this workflow
Can the message include a link?
Ask Notis to include the Zendesk ticket link when it is available.
Which tickets should alert the chat?
Describe the urgency signals Notis should look for in the ticket details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Basecamp. A trigger fires from one place; an action lands in another.
Zendesk triggers
Basecamp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete To-Do
Tool to mark a to-do as completed in Basecamp. Use when you need to complete a to-do item.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Card in Column
Tool to create a new card in a column of a Basecamp card table. Use when you need to add a card to a card table column with optional content and due date.
New User Created
Triggered when a new user is created in Zendesk.
Create Step in Card
Tool to create a step within a card in a Basecamp card table. Use when you need to add a subtask or checklist item to an existing card with optional due date and assignees.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Chatbot
Tool to create a new chatbot in a Basecamp Campfire chat. Use when you need to add an automated bot to a chat room for posting messages and responding to commands.
Create Chatbot Line
Tool to post a message as a chatbot to a Basecamp Campfire. Use when you need to post messages via a chatbot integration without OAuth authentication.
Create Document in Vault
Tool to create a new document in a Basecamp vault. Use when you need to publish a document in a specific project vault with title, HTML content, and optional publication status.
Create Project from Template
Tool to create a new project from a Basecamp template asynchronously. Use when you need to instantiate a project based on an existing template. Poll the returned URL to monitor construction progress until status becomes 'completed'.
Create To-Do (Deprecated)
DEPRECATED: Use BASECAMP_POST_BUCKETS_TODOLISTS_TODOS instead. Tool to create a new to-do in a Basecamp to-do list. Use when you need to add a task with optional description, assignees, and due date.
Connect any two apps with Notis in the middle.
Zendesk and Basecamp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Basecamp.