Close Basecamp work from Zendesk resolutions
Keep project work aligned with customer outcomes by completing the matching Basecamp to-do when resolution is clear.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Complete To-Do
Tool to mark a to-do as completed in Basecamp. Use when you need to complete a to-do item.
Why this helps
Teams forget to close internal tasks after resolving the customer-facing issue.
- Keep internal status accurate
- Reduce stale tasks
- Close the customer to team loop
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Basecamp in Notis once.
- 2Create an automation named Resolution to-do closer.
- 3Tell Notis to find and complete the related Basecamp to-do when a new Zendesk ticket contains clear resolution evidence.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test with one resolved ticket and verify the to-do status.
Questions about this workflow
Will every new ticket complete a to-do?
No. Tell Notis to act only when the ticket clearly confirms the related work is complete.
What if several to-dos could match?
Ask Notis to report ambiguity instead of completing an uncertain item.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Basecamp. A trigger fires from one place; an action lands in another.
Zendesk triggers
Basecamp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete To-Do
Tool to mark a to-do as completed in Basecamp. Use when you need to complete a to-do item.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to create a new card in a column of a Basecamp card table. Use when you need to add a card to a card table column with optional content and due date.
New User Created
Triggered when a new user is created in Zendesk.
Create Step in Card
Tool to create a step within a card in a Basecamp card table. Use when you need to add a subtask or checklist item to an existing card with optional due date and assignees.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Create To-Do (Deprecated)
DEPRECATED: Use BASECAMP_POST_BUCKETS_TODOLISTS_TODOS instead. Tool to create a new to-do in a Basecamp to-do list. Use when you need to add a task with optional description, assignees, and due date.
Connect any two apps with Notis in the middle.
Zendesk and Basecamp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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