Retrieve BART stations for support tickets
Resolve station questions with a current BART station listing in the ticket brief.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get BART Stations
Stub action for bart stations retrieval.
Why this helps
Agents may not know the correct station spelling or code when a customer asks for help.
- Provides a current station reference
- Helps clarify ambiguous station mentions
- Reduces manual directory searches
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bart once in the Notis portal.
- 2Create an automation asking Notis to retrieve the BART station directory for tickets with unclear station references.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one ambiguous station ticket.
Questions about this workflow
When is a station directory useful?
Use it when a ticket needs station identification or a broad station reference.
Does it update Zendesk fields?
No. It provides the station results in the Notis run report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bart. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get BART API Version
Stub action for bart api version retrieval.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New User Created
Triggered when a new user is created in Zendesk.
Get Route Info
Tool to fetch detailed information about a specific bart route. use when you know the route number (1–12) or need all routes configuration. call after confirming the route id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get BART Stations
Stub action for bart stations retrieval.
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Tool to retrieve schedule information based on a specified arrival time. use when planning trips arriving by a given time.
Get BART Schedule Depart
Tool to get schedule information based on a specified depart time. use when planning trips from an origin to a destination with time constraints after confirming station codes.
Connect any two apps with Notis in the middle.
Zendesk and Bart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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