Get BART station details for new Zendesk tickets
Turn station names in incoming tickets into useful BART station context.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Station Info
Tool to fetch detailed information for a specified bart station. use after you have a station's abbreviation. (e.g., get station info for 'balb')
Why this helps
Agents waste time opening transit references to confirm station details before replying.
- Provides station facts in the run report
- Cuts tab switching during support
- Improves location specific replies
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bart once in the Notis portal.
- 2Create an automation that finds the BART station abbreviation in each new ticket and requests station information.
- 3Pick New Zendesk Ticket as the trigger.
- 4Select a report channel and test with one ticket containing a station reference.
Questions about this workflow
What if the ticket has no station abbreviation?
Ask the user to provide the station or have Notis report that the abbreviation is missing.
Can this resolve every station name?
It works when the station abbreviation can be identified for the BART station info action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bart. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get BART API Version
Stub action for bart api version retrieval.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BART Available Schedules
Tool to retrieve a list of currently released bart schedules. use when you need schedule versioning info.
New User Created
Triggered when a new user is created in Zendesk.
Get Route Info
Tool to fetch detailed information about a specific bart route. use when you know the route number (1–12) or need all routes configuration. call after confirming the route id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get BART Stations
Stub action for bart stations retrieval.
Get GTFS-RT Trip Updates
Tool to fetch real-time trip updates in gtfs-realtime format. use when you need the latest live trip information as raw protobuf.
Download GTFS Static Schedule Feed
Tool to download the static gtfs feed (google transit.zip). use when needing the latest gtfs schedule data.
Get BART Schedule Arrive
Tool to retrieve schedule information based on a specified arrival time. use when planning trips arriving by a given time.
Get BART Schedule Depart
Tool to get schedule information based on a specified depart time. use when planning trips from an origin to a destination with time constraints after confirming station codes.
Connect any two apps with Notis in the middle.
Zendesk and Bart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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