Check BART service alerts for new Zendesk tickets
Give every transit related ticket the latest BART alert context before you reply.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Service Advisories
Tool to fetch current bart service advisories. use when you need up-to-date system-wide or station-level alerts before presenting or planning transit routes.
Why this helps
Support replies can miss a service disruption that is changing the customer's situation.
- Adds current advisory context to ticket handling
- Reduces manual status checking
- Helps agents send timely replies
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bart once in the Notis portal.
- 2Create an automation and describe that each new ticket should be checked for relevant BART advisories.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel, then test with one real ticket about transit service.
Questions about this workflow
Does this change the Zendesk ticket automatically?
It returns advisory findings for your Notis run report so you can decide how to respond.
Can it check station level alerts?
Yes, the BART advisories action can return system wide or station level alerts when available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bart. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get BART API Version
Stub action for bart api version retrieval.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BART Available Schedules
Tool to retrieve a list of currently released bart schedules. use when you need schedule versioning info.
New User Created
Triggered when a new user is created in Zendesk.
Get Route Info
Tool to fetch detailed information about a specific bart route. use when you know the route number (1–12) or need all routes configuration. call after confirming the route id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get BART Stations
Stub action for bart stations retrieval.
Get GTFS-RT Trip Updates
Tool to fetch real-time trip updates in gtfs-realtime format. use when you need the latest live trip information as raw protobuf.
Download GTFS Static Schedule Feed
Tool to download the static gtfs feed (google transit.zip). use when needing the latest gtfs schedule data.
Get BART Schedule Arrive
Tool to retrieve schedule information based on a specified arrival time. use when planning trips arriving by a given time.
Get BART Schedule Depart
Tool to get schedule information based on a specified depart time. use when planning trips from an origin to a destination with time constraints after confirming station codes.
Connect any two apps with Notis in the middle.
Zendesk and Bart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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