Check BART alerts for new Zendesk users
Surface current transit conditions before the first support conversation.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get Service Advisories
Tool to fetch current bart service advisories. use when you need up-to-date system-wide or station-level alerts before presenting or planning transit routes.
Why this helps
A new customer may contact support during a disruption that the team has not checked yet.
- Surfaces relevant disruptions early
- Helps prioritize transit related onboarding
- Reduces surprise follow up questions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bart once in the Notis portal.
- 2Create an automation asking Notis to check current BART advisories when a new user profile signals a transit concern.
- 3Pick New User Created as the trigger.
- 4Select a report channel and test with one relevant user profile.
Questions about this workflow
Can it check station specific advisories?
Yes, the service advisories action can include station level alerts when available.
What profile details are used?
Notis can use the details present in the new Zendesk user record and report missing context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bart. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get BART API Version
Stub action for bart api version retrieval.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BART Available Schedules
Tool to retrieve a list of currently released bart schedules. use when you need schedule versioning info.
New User Created
Triggered when a new user is created in Zendesk.
Get Route Info
Tool to fetch detailed information about a specific bart route. use when you know the route number (1–12) or need all routes configuration. call after confirming the route id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get BART Stations
Stub action for bart stations retrieval.
Get GTFS-RT Trip Updates
Tool to fetch real-time trip updates in gtfs-realtime format. use when you need the latest live trip information as raw protobuf.
Download GTFS Static Schedule Feed
Tool to download the static gtfs feed (google transit.zip). use when needing the latest gtfs schedule data.
Get BART Schedule Arrive
Tool to retrieve schedule information based on a specified arrival time. use when planning trips arriving by a given time.
Get BART Schedule Depart
Tool to get schedule information based on a specified depart time. use when planning trips from an origin to a destination with time constraints after confirming station codes.
Connect any two apps with Notis in the middle.
Zendesk and Bart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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