Keep a Backendless routing log for Zendesk tickets
Make triage decisions easy to review later.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Map Put
Tool to set or update key-value pairs in a hive map. use when you need to add or update multiple entries in a hive map.
Why this helps
Routing logic disappears in chat threads and becomes hard to audit.
- Create a searchable routing history
- Reduce repeated triage
- Support weekly reviews
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Backendless in Notis once.
- 2Create an automation and describe what routing details to store.
- 3Choose the New Zendesk Ticket trigger.
- 4Choose a report channel and test with one real ticket.
Questions about this workflow
What is stored in the hive map?
Notis stores the key-value entries you specify, such as ticket identifiers and routing decisions.
Can I update existing keys?
Yes, describe whether entries should be added or updated.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Backendless. A trigger fires from one place; an action lands in another.
Zendesk triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to create a new directory at the specified path. use when you need to organize files under a new folder structure.
New User Created
Triggered when a new user is created in Zendesk.
Create Backendless Hive
Tool to create a new hive. use when you need to provision a new hive resource before performing hive operations. example: create a hive named 'grocerystore'.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Delete File
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Tool to delete a backendless timer by name. use when you need to remove a scheduled timer after confirming its name.
Directory Listing
Tool to retrieve a listing of files and directories at a given path. use when browsing or filtering file storage directories.
Connect any two apps with Notis in the middle.
Zendesk and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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