Schedule follow-up work from new Zendesk tickets
Give every time-sensitive request a next step.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Backendless Timer
Tool to create a new timer with schedule and code. use when scheduling recurring or one-off tasks to run server-side logic after confirming parameters.
Why this helps
Tickets needing later action are easy to forget after the initial response.
- Reduce missed follow-ups
- Automate delayed checks
- Keep timing consistent
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Backendless in Notis once.
- 2Create the automation and describe the timer logic and timing.
- 3Choose the New Zendesk Ticket trigger.
- 4Select a report channel and test with one real ticket.
Questions about this workflow
What does the timer run?
Provide the Backendless server-side code and schedule in your instruction.
Can this handle one-off follow-ups?
Yes, describe a one-time timer and its execution details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Backendless. A trigger fires from one place; an action lands in another.
Zendesk triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Copy File
Tool to copy a file or directory within backendless file storage. use when duplicating files to a new location after verifying source and destination paths.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Directory
Tool to create a new directory at the specified path. use when you need to organize files under a new folder structure.
New User Created
Triggered when a new user is created in Zendesk.
Create Backendless Hive
Tool to create a new hive. use when you need to provision a new hive resource before performing hive operations. example: create a hive named 'grocerystore'.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Backendless Timer
Tool to create a new timer with schedule and code. use when scheduling recurring or one-off tasks to run server-side logic after confirming parameters.
Delete Directory
Tool to delete a directory at the specified path in backendless file storage. use when you need to remove folders after confirming the path.
Delete File
Tool to delete a file at the specified path in backendless file storage. use after confirming the file's relative path and filename.
Delete Backendless Timer
Tool to delete a backendless timer by name. use when you need to remove a scheduled timer after confirming its name.
Directory Listing
Tool to retrieve a listing of files and directories at a given path. use when browsing or filtering file storage directories.
Connect any two apps with Notis in the middle.
Zendesk and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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