Compare support themes with post performance
Use fresh customer questions and past social results together before deciding what to say next.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Post History
Tool to retrieve ayrshare post history with metrics. use when you need to fetch and filter past posts by date, status, or record count.
Why this helps
Teams repeat content decisions without checking which related posts already worked.
- Ground content decisions in customer language
- Reuse evidence from past posts
- Spot content gaps faster
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Ayrshare in Notis once.
- 2Create an automation asking Notis to retrieve related Ayrshare post history and summarize performance when a ticket arrives.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with a ticket containing a clear theme.
Questions about this workflow
What data does Get Post History return?
It retrieves Ayrshare post history with metrics that Notis can filter and summarize.
Can it compare every ticket to every post?
Your instruction should define the relevant date range, status, or content theme.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Ayrshare. A trigger fires from one place; an action lands in another.
Zendesk triggers
Ayrshare actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Auto Schedule
Tool to create a new auto-post schedule with specified times and optional weekday filters. use when setting up recurring posting plans.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete a previously published Ayrshare post
Tool to delete an ayrshare post. use when you need to remove a published or scheduled post by its ayrshare post id, after confirming the correct id. note: instagram and tiktok published posts cannot be deleted via api; set `mark manual deleted=true` or remove manually.
New User Created
Triggered when a new user is created in Zendesk.
Get Post History
Tool to retrieve ayrshare post history with metrics. use when you need to fetch and filter past posts by date, status, or record count.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Set Auto Schedule
Tool to set up an auto-post schedule with specified times and optional weekday filters. use when scheduling posts around a recurring pattern.
Connect any two apps with Notis in the middle.
Zendesk and Ayrshare, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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