Find knowledge base images from ticket topics
Turn recurring questions into better article research with relevant visual references.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Google Images
Tool to fetch images from google search results. use when you need urls, titles, domains, and metadata for images matching a query.
Why this helps
Article writers often start without the visual examples customers need.
- Improve article planning
- Reduce repeated research
- Make recurring issues easier to explain
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Autom once in the Notis portal.
- 2Create an automation for knowledge base image research.
- 3Describe that Notis should summarize the new ticket topic and ask Autom for relevant Google Images and metadata.
- 4Pick the New Zendesk Ticket trigger and choose where reports go.
- 5Test with one article-worthy ticket.
Questions about this workflow
Does it publish an article?
No. It provides image research for a future article.
Can it handle a topic with no useful images?
Yes. The report can say that no relevant image results were found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Autom. A trigger fires from one place; an action lands in another.
Zendesk triggers
Autom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Google Countries
Tool to list google-supported countries. use when you need to filter or suggest countries based on a search string.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Google Images
Tool to fetch images from google search results. use when you need urls, titles, domains, and metadata for images matching a query.
New User Created
Triggered when a new user is created in Zendesk.
Google Languages
Tool to retrieve google-supported languages. use when you need a list of language codes for localization.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Google Locations
Tool to retrieve google-supported locations. use when searching for locations by name. returns locations ordered by reach (most populous first).
Connect any two apps with Notis in the middle.
Zendesk and Autom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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