Transcribe voice messages on Zendesk tickets
Give every agent the customer’s words in text, even when the ticket arrives as audio.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
Why this helps
Voice attachments are easy to miss when agents cannot listen immediately or need searchable notes.
- Make audio searchable
- Reduce listening time
- Improve handoffs across time zones
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Astica ai in Notis once.
- 2Create an automation in Automations with a name and prompt.
- 3Describe that Notis should transcribe each audio attachment on a new ticket and summarize the requested help.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one voice attachment.
Questions about this workflow
What if there is no audio attachment?
Ask Notis to report that no audio was available and continue with the ticket text.
Can it separate the main request?
Yes. Ask for a short request summary after the transcription.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Astica ai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Astica ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Analyze Audio
Tool to analyze audio input for transcription. use when you need to convert an audio url or base64 string to text.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Astica ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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