Read shipping labels from Zendesk tickets
Pull tracking clues from label photos before an agent starts searching manually.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
Why this helps
Shipping investigations slow down when tracking numbers are embedded in blurry label photos.
- Find tracking details faster
- Reduce copy and paste work
- Improve delivery issue triage
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Astica ai in Notis once.
- 2Create an automation in Automations with a name and prompt.
- 3Tell Notis to OCR shipping label images and report visible tracking numbers and dates without guessing.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with a real label photo.
Questions about this workflow
Can it validate a tracking number?
It can report visible text, but validation requires a separate carrier lookup or user supplied check.
What if the label is blurry?
Ask Notis to mark the tracking number unreadable and include the image limitation in the report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Astica ai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Astica ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Analyze Audio
Tool to analyze audio input for transcription. use when you need to convert an audio url or base64 string to text.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Astica ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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