Extract text from Zendesk ticket screenshots
Turn screenshot-only tickets into searchable, actionable text in seconds.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
Why this helps
Important error messages and account details are trapped inside screenshots, slowing down every handoff.
- Make screenshot details searchable
- Reduce manual transcription
- Give agents cleaner triage context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Astica ai in Notis once.
- 2Create an automation in Automations with a name and prompt.
- 3Tell Notis to OCR each image attached to a new ticket and include the extracted text in the run report.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel, then test with one ticket containing a screenshot.
Questions about this workflow
What if the ticket has no image?
Tell Notis to report that no readable image was found and skip OCR.
Can it preserve the original ticket text?
Yes. Ask Notis to include the extracted text alongside the ticket subject and body.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Astica ai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Astica ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Analyze Audio
Tool to analyze audio input for transcription. use when you need to convert an audio url or base64 string to text.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Astica ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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