Extract model text from product photos
Give agents the product identifiers they need without manual zooming and typing.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
Why this helps
Support teams lose time locating model or serial text in customer submitted product photos.
- Speed up product identification
- Reduce transcription errors
- Improve routing to the right support path
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Astica ai in Notis once.
- 2Create an automation in Automations with a name and prompt.
- 3Describe that Notis should OCR product photos for model, serial, and visible label text, reporting each value with confidence notes.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one product image.
Questions about this workflow
Does it know which value is a serial number?
Ask Notis to label values based only on visible context and flag ambiguity.
Can it process multiple product images?
Yes. Tell Notis to inspect every readable image in the ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Astica ai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Astica ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Analyze Audio
Tool to analyze audio input for transcription. use when you need to convert an audio url or base64 string to text.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Astica ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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