Read error messages from support images
Capture the exact error text before it gets lost in a screenshot.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
Why this helps
Agents waste time asking customers to retype errors that are already visible in attached images.
- Capture exact error wording
- Speed up engineering escalations
- Avoid repeated customer questions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Astica ai in Notis once.
- 2Create an automation in Automations with a name and prompt.
- 3Describe that Notis should OCR error dialogs and console images from each new ticket and summarize the key message.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose where run reports go and test with one error screenshot.
Questions about this workflow
Can it handle several screenshots?
Yes. Ask Notis to process every readable image attached to the ticket.
Does it diagnose the error?
This workflow extracts the visible text. You can ask Notis to summarize it, while noting that diagnosis may require more context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Astica ai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Astica ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Analyze Audio
Tool to analyze audio input for transcription. use when you need to convert an audio url or base64 string to text.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Astica ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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