Summarize accessibility requests from audio
Make spoken accessibility needs visible and easy to act on.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Analyze Audio
Tool to analyze audio input for transcription. use when you need to convert an audio url or base64 string to text.
Why this helps
Accessibility requests can be delayed when they arrive as audio and are not immediately documented.
- Capture customer needs accurately
- Improve response handoffs
- Reduce repeated explanations
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Astica ai in Notis once.
- 2Create an automation in Automations with a name and prompt.
- 3Describe that Notis should transcribe audio and summarize the requested accommodation using the customer’s own stated details.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one accessibility request.
Questions about this workflow
Does it infer a medical condition?
No. Ask Notis to record only the accommodation request and explicit details.
Can it include the full transcript?
Yes. Request both the transcript and a short action summary.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Astica ai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Astica ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Analyze Audio
Tool to analyze audio input for transcription. use when you need to convert an audio url or base64 string to text.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Astica ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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