Turn product questions into research context
Give knowledge owners a clear view of existing requests when support finds a gap.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Collection Requests
Tool to list all requests in a collection (paginated). use when you need to paginate through requests for a specific collection.
Why this helps
Repeated customer questions create duplicate research because prior requests are hard to find.
- Helps prevent duplicate research
- Makes knowledge gap triage faster
- Connects support signals to existing requests
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Asin data api once in the Notis portal.
- 2Create an automation that lists relevant requests when a ticket indicates a product knowledge gap.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where reports go and test with one real knowledge gap ticket.
Questions about this workflow
Does this create a knowledge base article?
No. It only lists existing Asin collection requests for follow-up.
What should the ticket include?
Include the product or question context needed to identify relevant requests.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Asin data api. A trigger fires from one place; an action lands in another.
Zendesk triggers
Asin data api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Clear multiple collection requests
Tool to delete multiple requests from a collection by ids. use when you need to remove a selected set of request entries from an existing collection in a single call.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Collection Requests
Tool to list all requests in a collection (paginated). use when you need to paginate through requests for a specific collection.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Asin data api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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