Find Appveyor collaborators for each ticket
Give support a short list of people who may already know the affected project or deployment.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Users
Tool to retrieve all users in the account. use when you need to list all team users in your appveyor account.
Why this helps
Support teams waste time guessing who owns a technical issue before escalation.
- Speed up escalation routing
- Reduce ownership guesswork
- Keep collaboration context in the ticket report
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Appveyor once in the Notis portal.
- 2Create an automation from Automations and choose New Automation.
- 3Tell Notis to retrieve Appveyor users and identify likely collaborators from the project, environment, or ownership clues in each new Zendesk ticket.
- 4Pick New Zendesk Ticket as the trigger and choose the run report destination.
- 5Test with one ticket containing an ownership clue.
Questions about this workflow
Does this message the suggested users?
No. It reports likely collaborators so your team can decide how to follow up.
What if ownership data is absent?
Notis returns the available user list and explains that the ticket lacks enough evidence to rank contacts.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Appveyor. A trigger fires from one place; an action lands in another.
Zendesk triggers
Appveyor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Build Artifacts
Tool to get the list of artifacts for a specific build job. use when you need to retrieve artifacts after a job completes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Environments
Tool to get a list of all deployment environments. use when you need to enumerate available environments before creating deployments.
New User Created
Triggered when a new user is created in Zendesk.
Get Projects
Tool to get a list of all projects for the authenticated account. use after authentication to enumerate available projects.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Role
Tool to retrieve details of a specific role. use when you need to inspect permissions and metadata of a role by id.
Get Roles
Tool to retrieve all roles in the account. use when you need to enumerate available roles before assigning permissions.
Get Users
Tool to retrieve all users in the account. use when you need to list all team users in your appveyor account.
Connect any two apps with Notis in the middle.
Zendesk and Appveyor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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