Inspect Appveyor role details from access tickets
Turn permission questions into a concise, reviewable answer for your team.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Role
Tool to retrieve details of a specific role. use when you need to inspect permissions and metadata of a role by id.
Why this helps
Access tickets stall while someone searches for the exact role and its metadata.
- Shorten access investigation time
- Give support precise role context
- Create consistent escalation notes
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Appveyor once in the Notis portal.
- 2Create an automation and name it for access ticket role inspection.
- 3Describe that Notis should retrieve the Appveyor role named or identified in each new ticket and summarize its details and permissions.
- 4Pick New Zendesk Ticket as the trigger and choose where reports should go.
- 5Test with one real access ticket containing a role identifier.
Questions about this workflow
What if no role id is included?
Notis reports that the role identifier is missing and identifies the information needed for lookup.
Will it change the user's permissions?
No. The workflow only retrieves role details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Appveyor. A trigger fires from one place; an action lands in another.
Zendesk triggers
Appveyor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Build Artifacts
Tool to get the list of artifacts for a specific build job. use when you need to retrieve artifacts after a job completes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Environments
Tool to get a list of all deployment environments. use when you need to enumerate available environments before creating deployments.
New User Created
Triggered when a new user is created in Zendesk.
Get Projects
Tool to get a list of all projects for the authenticated account. use after authentication to enumerate available projects.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Role
Tool to retrieve details of a specific role. use when you need to inspect permissions and metadata of a role by id.
Get Roles
Tool to retrieve all roles in the account. use when you need to enumerate available roles before assigning permissions.
Get Users
Tool to retrieve all users in the account. use when you need to list all team users in your appveyor account.
Connect any two apps with Notis in the middle.
Zendesk and Appveyor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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