Find the Appveyor project behind each ticket
Give every support request the right CI project context before it reaches engineering.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Projects
Tool to get a list of all projects for the authenticated account. use after authentication to enumerate available projects.
Why this helps
Tickets often arrive with vague project names, forcing manual searches and delayed routing.
- Speed up ticket triage
- Reduce project-name guesswork
- Give engineers consistent context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Appveyor once in the Notis portal.
- 2Create a new automation and name the support project lookup.
- 3Describe in one instruction that Notis should retrieve Appveyor projects and identify likely matches from each new Zendesk ticket.
- 4Pick New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one real ticket that mentions a project or repository.
Questions about this workflow
Can Notis invent a project if none matches?
No. It reports the closest available matches and clearly marks when the ticket lacks enough information.
Will the ticket be changed?
This workflow retrieves project data and reports findings; it does not update the Zendesk ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Appveyor. A trigger fires from one place; an action lands in another.
Zendesk triggers
Appveyor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Build Artifacts
Tool to get the list of artifacts for a specific build job. use when you need to retrieve artifacts after a job completes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Environments
Tool to get a list of all deployment environments. use when you need to enumerate available environments before creating deployments.
New User Created
Triggered when a new user is created in Zendesk.
Get Projects
Tool to get a list of all projects for the authenticated account. use after authentication to enumerate available projects.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Role
Tool to retrieve details of a specific role. use when you need to inspect permissions and metadata of a role by id.
Get Roles
Tool to retrieve all roles in the account. use when you need to enumerate available roles before assigning permissions.
Get Users
Tool to retrieve all users in the account. use when you need to list all team users in your appveyor account.
Connect any two apps with Notis in the middle.
Zendesk and Appveyor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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