Check Appveyor artifacts when Zendesk tickets arrive
Give support the files and outputs they need without opening another dashboard.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Build Artifacts
Tool to get the list of artifacts for a specific build job. use when you need to retrieve artifacts after a job completes.
Why this helps
Support agents lose time searching CI records before they can answer technical tickets.
- Reduce context switching for support
- Surface available build files quickly
- Create a consistent technical handoff
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Appveyor once in the Notis portal.
- 2Create an automation in Automations by choosing New Automation.
- 3Tell Notis to inspect the relevant Appveyor build artifacts for each new ticket and summarize useful files for the support team.
- 4Pick New Zendesk Ticket as the trigger and choose where run reports should go.
- 5Test the automation with one real ticket and build reference.
Questions about this workflow
Does this create or download artifacts?
No. It retrieves the artifact list for a specific Appveyor build job and summarizes what is available.
What if the ticket has no build reference?
Notis reports that the reference is missing and asks for the detail needed to continue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Appveyor. A trigger fires from one place; an action lands in another.
Zendesk triggers
Appveyor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Build Artifacts
Tool to get the list of artifacts for a specific build job. use when you need to retrieve artifacts after a job completes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Environments
Tool to get a list of all deployment environments. use when you need to enumerate available environments before creating deployments.
New User Created
Triggered when a new user is created in Zendesk.
Get Projects
Tool to get a list of all projects for the authenticated account. use after authentication to enumerate available projects.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Role
Tool to retrieve details of a specific role. use when you need to inspect permissions and metadata of a role by id.
Get Roles
Tool to retrieve all roles in the account. use when you need to enumerate available roles before assigning permissions.
Get Users
Tool to retrieve all users in the account. use when you need to list all team users in your appveyor account.
Connect any two apps with Notis in the middle.
Zendesk and Appveyor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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