Find similar Appdrag issues for new tickets
Give support agents relevant past cases before they start investigating from scratch.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Visual SQL SELECT
Tool to execute a Visual SELECT Cloud Backend function. Use when you need to read rows from a database table using a visual SQL function configured in AppDrag.
Why this helps
Repeated issues consume time when prior fixes are buried in another system.
- Reuses prior resolutions
- Shortens investigation time
- Improves response consistency
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Appdrag once in Notis.
- 2Create an automation for similar issue lookup.
- 3Tell Notis to run the Appdrag Visual SQL SELECT and summarize matching prior issues for each new ticket.
- 4Pick New Zendesk Ticket and choose a report channel.
- 5Test with one ticket that resembles a known issue.
Questions about this workflow
What defines a similar issue?
The Visual SQL function and your instruction should define the matching criteria.
Where are matches reported?
Choose a Notis report channel during automation setup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Appdrag. A trigger fires from one place; an action lands in another.
Zendesk triggers
Appdrag actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Execute Cloud Backend function via DELETE
Tool to execute a Cloud Backend API function via DELETE on the default environment. Use when you need to call a function with DELETE parameters and optional APIKey.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Execute Preprod Function (DELETE)
Tool to execute the pre-production version of a Cloud Backend API function via DELETE. Use when you need to test or validate delete operations in the preprod environment before production deployment.
New User Created
Triggered when a new user is created in Zendesk.
Execute PROD API Function (GET)
Tool to execute a production Cloud Backend API function via GET. Includes robust URL handling and fallbacks to accommodate management base URLs.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Execute Dev Function (PATCH)
Tool to execute the development version of a Cloud Backend API function via PATCH. Use after deploying or updating your function to the dev environment.
Execute Cloud Backend function via POST
Tool to execute a Cloud Backend API function via POST on the default environment. Use when you need to call a function with POST parameters and optional APIKey.
Execute Function POST (Preprod Env)
Tool to execute a Cloud Backend API function via POST on the preprod environment. Use when you need to test a function in the preprod environment before releasing to production. Include apiKey if your function requires APIKey security.
Execute Cloud Backend function via PUT (default)
Tool to execute a Cloud Backend API function via PUT on the default environment. Use when you need to call a function with PUT parameters and optional APIKey.
Execute Cloud Backend function via PUT (preprod)
Tool to execute a Cloud Backend API function via PUT on the preprod environment. Use when you need to call a function with PUT parameters and optional APIKey in preprod.
Connect any two apps with Notis in the middle.
Zendesk and Appdrag, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Appdrag.