Update Appdrag case status from Zendesk
Keep operational case boards honest as soon as support work begins.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Visual SQL Update
Tool to execute a Visual SQL UPDATE via an AppDrag Visual UPDATE function. Use when you need to update database rows based on your Visual UPDATE mapping.
Why this helps
Case boards become unreliable when new tickets do not update their linked records.
- Keeps case views current
- Makes ownership clearer
- Reduces stale work queues
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Appdrag once in Notis.
- 2Create an automation for case status updates.
- 3Describe that the Appdrag Visual SQL Update should mark the related case active when a new Zendesk ticket arrives.
- 4Pick New Zendesk Ticket and select a report channel.
- 5Test with one linked ticket.
Questions about this workflow
What if no related case exists?
Your instruction should tell Notis how to report a missing match, and the Appdrag function should handle its update criteria.
Which action is used?
Action 24725 runs an Appdrag Visual SQL UPDATE function.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Appdrag. A trigger fires from one place; an action lands in another.
Zendesk triggers
Appdrag actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New User Created
Triggered when a new user is created in Zendesk.
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Tool to execute a Cloud Backend API function via PUT on the default environment. Use when you need to call a function with PUT parameters and optional APIKey.
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Tool to execute a Cloud Backend API function via PUT on the preprod environment. Use when you need to call a function with PUT parameters and optional APIKey in preprod.
Connect any two apps with Notis in the middle.
Zendesk and Appdrag, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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