Convert currencies from incoming Zendesk tickets
Give agents a current conversion result when customers ask about prices, refunds, or international charges.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Currency Converter
Tool to convert currency rates. use when you need to convert an amount between two currencies with the latest exchange rate.
Why this helps
Manual exchange-rate searches create delays and inconsistent answers in billing conversations.
- Provides current conversion data
- Speeds billing responses
- Creates a repeatable review process
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Apiverve once in the Notis portal.
- 2Create an automation that finds the amount and two currencies in each new ticket and requests a conversion.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one real currency question.
Questions about this workflow
What if the amount or currencies are missing?
Have Notis report the missing details and request clarification.
Can I use the result as a final billing decision?
Use it as current reference context and apply your own billing policy before replying.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Apiverve. A trigger fires from one place; an action lands in another.
Zendesk triggers
Apiverve actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Apiverve, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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