Check air quality for cities mentioned in Zendesk tickets
Give agents immediate environmental context when a customer reports a city-specific issue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Air Quality
Tool to get air quality data for a city. use when you need current aqi, pollutant levels, and a health recommendation.
Why this helps
Agents lose time switching tools to look up conditions that may explain a customer request.
- Adds current AQI context to ticket handling
- Reduces manual browser searches
- Helps agents ask better follow-up questions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Apiverve once in the Notis portal.
- 2Create an automation and describe that it should find a city in each new ticket and retrieve its current air quality.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where run reports should go, then test with one real ticket mentioning a city.
Questions about this workflow
What if the ticket does not name a city?
Tell Notis to report that the city is missing and skip the lookup.
Does this change the Zendesk ticket?
It returns the Apiverve result for your chosen report channel unless you instruct Notis to summarize it elsewhere.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Apiverve. A trigger fires from one place; an action lands in another.
Zendesk triggers
Apiverve actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Advice Generator
Tool to generate a random piece of advice. use when you need spontaneous guidance or motivation.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Age Calculator
Tool to calculate age from date of birth. use when you need a breakdown of years, months, weeks, and days from a given dob. example: "calculate age for dob=1990-01-01"
New User Created
Triggered when a new user is created in Zendesk.
Get Airline Info by Name
Tool to get airline info by name. use after obtaining the official airline name.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get airport distance by IATA
Tool to get distance between two airports by their iata codes. use when you have valid airport iata codes and need the flight distance.
Get Airport Info by ICAO Code
Tool to get airport information by icao code. use when you have a valid 4-letter icao code and need detailed airport information.
Air Quality
Tool to get air quality data for a city. use when you need current aqi, pollutant levels, and a health recommendation.
Find antonyms for a word
Tool to get antonyms for a word. use when you need opposite terms for text analysis.
App Store Scraper
Tool to fetch detailed app metadata from the app store. use when you have a valid app store app id and country code.
Connect any two apps with Notis in the middle.
Zendesk and Apiverve, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Apiverve.