Retrieve app metadata for app related tickets
Give support agents the product context they need when customers report an app listing issue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
App Store Scraper
Tool to fetch detailed app metadata from the app store. use when you have a valid app store app id and country code.
Why this helps
App listing investigations stall when metadata must be gathered manually from a store page.
- Surfaces listing details quickly
- Supports app issue triage
- Reduces manual store browsing
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Apiverve once in the Notis portal.
- 2Create an automation that finds a valid app store app ID and country code in each new ticket and requests metadata.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one app-related ticket.
Questions about this workflow
What if the ticket lacks a country code?
Have Notis report the missing country code and request it before lookup.
Can it inspect any app store?
Use it when the supplied app ID and country code are valid for the supported app store source.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Apiverve. A trigger fires from one place; an action lands in another.
Zendesk triggers
Apiverve actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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App Store Scraper
Tool to fetch detailed app metadata from the app store. use when you have a valid app store app id and country code.
Connect any two apps with Notis in the middle.
Zendesk and Apiverve, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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