Calculate airport distance from Zendesk tickets
Turn airport pairs in travel tickets into an immediate distance reference for agents.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get airport distance by IATA
Tool to get distance between two airports by their iata codes. use when you have valid airport iata codes and need the flight distance.
Why this helps
Agents waste time searching airport distances while handling itinerary questions.
- Returns a direct distance reference
- Speeds itinerary discussions
- Avoids repeated map searches
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Apiverve once in the Notis portal.
- 2Create an automation that extracts two valid IATA codes from each new ticket and requests their distance.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one ticket containing an airport pair.
Questions about this workflow
What if only airport names appear?
Have Notis report that valid IATA codes are required before running the lookup.
Does it calculate travel time?
No. This action returns airport distance, not flight duration.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Apiverve. A trigger fires from one place; an action lands in another.
Zendesk triggers
Apiverve actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Apiverve, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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