Get airline information from incoming tickets
Give agents verified airline context when customers ask about travel-related issues.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Airline Info by Name
Tool to get airline info by name. use after obtaining the official airline name.
Why this helps
Travel support slows down when agents must research each airline manually.
- Adds airline context to case review
- Reduces repetitive searches
- Supports faster travel responses
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Apiverve once in the Notis portal.
- 2Create an automation that extracts the official airline name from each new ticket and requests its information.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one travel-related ticket.
Questions about this workflow
What if the customer uses a nickname?
Tell Notis to resolve it to an official airline name only when the match is clear, otherwise flag it.
Does this check a booking?
No. It retrieves airline information, not booking status or passenger records.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Apiverve. A trigger fires from one place; an action lands in another.
Zendesk triggers
Apiverve actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Get Airline Info by Name
Tool to get airline info by name. use after obtaining the official airline name.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Connect any two apps with Notis in the middle.
Zendesk and Apiverve, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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