Bring Apify dataset records into ticket work
Answer data questions from the collection you already have.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get dataset items
Tool to retrieve items from a dataset. use when you need to fetch data from a specified dataset by pagination or filtering. only json format is fully supported.
Why this helps
Agents rerun collection because they cannot quickly find existing records.
- Reuses collected data
- Avoids unnecessary reruns
- Speeds up customer answers
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Apify once.
- 2Create an automation for dataset lookup.
- 3Describe which dataset items to retrieve and how to use the ticket context.
- 4Select New Zendesk Ticket and a report channel.
- 5Test with one data request ticket.
Questions about this workflow
What format is supported?
JSON is the fully supported dataset item format.
Can the ticket specify a filter?
Yes, include the filtering intent in the plain language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Apify. A trigger fires from one place; an action lands in another.
Zendesk triggers
Apify actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Actor
Tool to create a new actor with specified configuration. use when you need to initialize a fresh actor programmatically before publishing or running it.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Dataset
Tool to create a new dataset. use when you need to initialize or retrieve a dataset by name.
New User Created
Triggered when a new user is created in Zendesk.
Create Actor Task
Tool to create a new actor task with specified settings. use when you need to configure or schedule recurring actor runs programmatically.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Task Webhook
Tool to create a webhook for an actor task. use when you need external notifications about task run events (e.g., completion or failure) in downstream systems.
Delete Actor
Tool to delete an actor permanently. use when you need to remove an actor by its id or username~actorname. confirm before calling.
Delete Webhook
Tool to delete a webhook by its id. use when removing a webhook after confirming the webhook id.
Get Actor Details
Tool to get details of a specific actor. use when you need actor metadata by id or username/actorname.
Get all webhooks
Tool to get a list of all webhooks created by the user. use when you need to enumerate webhooks before filtering or maintenance.
Connect any two apps with Notis in the middle.
Zendesk and Apify, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Apify.