Return Apify results while handling a ticket
Bring useful web data into the ticket workflow immediately.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Run Actor Sync
Tool to run a specific actor synchronously with input and return its output record. use when immediate actor results are needed; runs may timeout after 300 seconds.
Why this helps
Agents wait for research before they can answer time-sensitive requests.
- Returns results in one automation run
- Supports time-sensitive ticket handling
- Keeps research tied to the original request
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Apify once in Notis.
- 2Create an automation for immediate ticket research.
- 3Describe the Actor input and the result you want returned.
- 4Choose New Zendesk Ticket and a report destination.
- 5Test with one real ticket.
Questions about this workflow
When is synchronous mode useful?
Use it when the result is needed during the same automation run and the Actor can finish within its limit.
What if the Actor takes too long?
Use an asynchronous run workflow instead.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Apify. A trigger fires from one place; an action lands in another.
Zendesk triggers
Apify actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Actor
Tool to create a new actor with specified configuration. use when you need to initialize a fresh actor programmatically before publishing or running it.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Dataset
Tool to create a new dataset. use when you need to initialize or retrieve a dataset by name.
New User Created
Triggered when a new user is created in Zendesk.
Create Actor Task
Tool to create a new actor task with specified settings. use when you need to configure or schedule recurring actor runs programmatically.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Task Webhook
Tool to create a webhook for an actor task. use when you need external notifications about task run events (e.g., completion or failure) in downstream systems.
Delete Actor
Tool to delete an actor permanently. use when you need to remove an actor by its id or username~actorname. confirm before calling.
Delete Webhook
Tool to delete a webhook by its id. use when removing a webhook after confirming the webhook id.
Get Actor Details
Tool to get details of a specific actor. use when you need actor metadata by id or username/actorname.
Get all webhooks
Tool to get a list of all webhooks created by the user. use when you need to enumerate webhooks before filtering or maintenance.
Connect any two apps with Notis in the middle.
Zendesk and Apify, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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