Resolve team names automatically
Reduce mistakes caused by abbreviations, duplicate names, and partial team references.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Teams
Tool to retrieve available teams. use when filtering teams by id, name, league, season, country, code, venue, or search before fetching detailed team data.
Why this helps
Agents can choose the wrong club when a ticket uses an informal team name.
- Resolve ambiguous team names
- Improve downstream lookups
- Reduce clarification loops
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Api sports in Notis.
- 2Create an automation named Team Identity Resolution.
- 3Tell Notis to search Api sports for the team referenced in each new ticket and list likely matches.
- 4Select New Zendesk Ticket as the trigger and choose a report destination.
- 5Test with a ticket using an abbreviated team name.
Questions about this workflow
Can it use country or league context?
Yes. Team searches can use country, league, season, code, venue, or search terms.
Will it select a team without confidence?
Notis can present candidates and flag ambiguity for agent review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Api sports. A trigger fires from one place; an action lands in another.
Zendesk triggers
Api sports actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Coaches
Tool to fetch coaches and their career history. use when you need coach info by id, team filter, or name search.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Countries
Tool to fetch available countries for league queries. use when filtering by name, code, or search string before retrieving leagues.
New User Created
Triggered when a new user is created in Zendesk.
Get Fixtures
Tool to retrieve football fixtures/matches. use when filtering fixtures by id, date, league, season, team, or date ranges to get upcoming or past matches.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get fixtures events
Tool to get events (goals, cards, substitutions, var, etc.) from a fixture. use when you need detailed event data after confirming the fixture id.
Get Head-to-Head Fixtures
Tool to get head-to-head fixtures between two teams. use after determining team ids to compare their direct match history.
Get Fixture Lineups
Tool to retrieve starting xi and substitutes for a fixture. use after confirming fixture id; optionally filter by team, player, or section (startxi/substitutes). lineups appear ~20-40 minutes before kickoff for supported competitions.
Get fixtures players
Tool to get player statistics from a fixture. use when you need detailed per-player stats for a specific match. optionally filter by team.
Get Fixtures Rounds
Tool to get the rounds for a league or cup. use after confirming league and season to retrieve available round identifiers (optionally with dates) for filtering fixtures.
Connect any two apps with Notis in the middle.
Zendesk and Api sports, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Api sports.