Answer player availability questions faster
Check injuries and suspensions while the customer conversation is still open.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Injuries
Tool to get injured or suspended players. use when you need a list of sidelined players filtered by league, season, fixture, team, player, date, ids, or timezone.
Why this helps
Availability questions force agents to search several sources before replying.
- Surface current sidelined information
- Reduce research time
- Improve consistency in sports answers
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Api sports in Notis.
- 2Create an automation named Player Availability Checks.
- 3Tell Notis to find injury or suspension records relevant to each new ticket.
- 4Select New Zendesk Ticket as the trigger and choose where reports are delivered.
- 5Test with one availability question.
Questions about this workflow
Can it check a specific player?
Yes. The injuries action supports player, team, league, season, fixture, date, and timezone filters.
Does it cover suspensions?
It can return injury or suspension records when those records are available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Api sports. A trigger fires from one place; an action lands in another.
Zendesk triggers
Api sports actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Coaches
Tool to fetch coaches and their career history. use when you need coach info by id, team filter, or name search.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Countries
Tool to fetch available countries for league queries. use when filtering by name, code, or search string before retrieving leagues.
New User Created
Triggered when a new user is created in Zendesk.
Get Fixtures
Tool to retrieve football fixtures/matches. use when filtering fixtures by id, date, league, season, team, or date ranges to get upcoming or past matches.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get fixtures events
Tool to get events (goals, cards, substitutions, var, etc.) from a fixture. use when you need detailed event data after confirming the fixture id.
Get Head-to-Head Fixtures
Tool to get head-to-head fixtures between two teams. use after determining team ids to compare their direct match history.
Get Fixture Lineups
Tool to retrieve starting xi and substitutes for a fixture. use after confirming fixture id; optionally filter by team, player, or section (startxi/substitutes). lineups appear ~20-40 minutes before kickoff for supported competitions.
Get fixtures players
Tool to get player statistics from a fixture. use when you need detailed per-player stats for a specific match. optionally filter by team.
Get Fixtures Rounds
Tool to get the rounds for a league or cup. use after confirming league and season to retrieve available round identifiers (optionally with dates) for filtering fixtures.
Connect any two apps with Notis in the middle.
Zendesk and Api sports, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Api sports.