Answer fixture questions from Zendesk tickets
Give customers accurate match dates and times without leaving Zendesk.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Fixtures
Tool to retrieve football fixtures/matches. use when filtering fixtures by id, date, league, season, team, or date ranges to get upcoming or past matches.
Why this helps
Fixture questions require repeated searches across sports sites and support tools.
- Reduce manual fixture searches
- Respond with current match information
- Keep support work in one flow
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Api sports in Notis.
- 2Create an automation named Match Schedule Answers.
- 3Tell Notis to find fixtures that match each new ticket and draft a concise answer.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one real fixture question.
Questions about this workflow
Can it handle date or team requests?
Yes. Notis can use the teams, dates, leagues, or seasons mentioned in the ticket.
Does it send the reply automatically?
The workflow prepares the result for your chosen report channel; you decide how to send it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Api sports. A trigger fires from one place; an action lands in another.
Zendesk triggers
Api sports actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Coaches
Tool to fetch coaches and their career history. use when you need coach info by id, team filter, or name search.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Countries
Tool to fetch available countries for league queries. use when filtering by name, code, or search string before retrieving leagues.
New User Created
Triggered when a new user is created in Zendesk.
Get Fixtures
Tool to retrieve football fixtures/matches. use when filtering fixtures by id, date, league, season, team, or date ranges to get upcoming or past matches.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get fixtures events
Tool to get events (goals, cards, substitutions, var, etc.) from a fixture. use when you need detailed event data after confirming the fixture id.
Get Head-to-Head Fixtures
Tool to get head-to-head fixtures between two teams. use after determining team ids to compare their direct match history.
Get Fixture Lineups
Tool to retrieve starting xi and substitutes for a fixture. use after confirming fixture id; optionally filter by team, player, or section (startxi/substitutes). lineups appear ~20-40 minutes before kickoff for supported competitions.
Get fixtures players
Tool to get player statistics from a fixture. use when you need detailed per-player stats for a specific match. optionally filter by team.
Get Fixtures Rounds
Tool to get the rounds for a league or cup. use after confirming league and season to retrieve available round identifiers (optionally with dates) for filtering fixtures.
Connect any two apps with Notis in the middle.
Zendesk and Api sports, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Api sports.